Once you have built your Tetrux knowledge base, your bot becomes a powerful self-service resource for your members. This guide explains how the knowledge search works, what members experience when they ask questions, and how to keep your bot's answers sharp over time.
How Members Ask Questions Through the Bot
Members interact with the Tetrux member bot using natural language. They can ask anything — service times, membership fees, event details, parking information — and the bot searches your knowledge base to provide an accurate answer. No menus, no commands required from the member's side.
How the AI Searches Your Knowledge Base
When a member sends a question, Tetrux uses semantic search to find the most relevant sections of your uploaded documents and content. Unlike keyword search, semantic search understands intent — so even if the member's phrasing is different from your document's wording, the bot finds the right answer.
What Happens When the Bot Cannot Find an Answer
If the AI cannot find a confident answer in your knowledge base, it will say so honestly rather than guess. It then offers to escalate the question to you as the organization admin, so no member question falls through the cracks. This escalation is logged so you can add the missing knowledge and improve coverage over time.
Improving Your Knowledge Base Over Time
Treat your knowledge base as a living document. After each round of member questions, review which topics came up most often and which ones the bot could not answer. Add those as new documents or FAQ entries using /addknowledge. Over time, your bot becomes more capable and your members become more self-sufficient.
Frequently Asked Questions
Can members search the knowledge base themselves without asking the bot?
Currently, members interact with knowledge through the conversational bot interface. A direct search feature is on the Tetrux roadmap. For now, the AI-powered conversation provides a more natural and guided experience.
Is my organization's knowledge base private?
Yes. Each organization's knowledge base is completely isolated. Only members of your organization's Telegram bot can access your knowledge. Other organizations on Tetrux cannot see your content.
How many documents can I add to my knowledge base?
The limit depends on your Tetrux plan. All plans include a generous document allowance. Visit tetrux.com/pricing for current plan details, or contact [email protected] for enterprise-level needs.
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