Your organization profile is the foundation of everything your Tetrux bot does. It tells the AI who you are, what you stand for, and how to represent your organization to members. Setting it up correctly ensures your bot speaks in your voice and provides accurate information from day one.
Accessing Your Organization Profile with /orgprofile
Type /orgprofile in your Tetrux admin bot to view your current organization profile. You will see all the information on file including your organization name, mission statement, contact details, and social media links. This is your starting point for understanding what the bot already knows about you.
Updating Your Mission Statement and Description
Your mission statement is one of the most important pieces of information for the AI. It shapes how the bot introduces your organization to new members and answers questions about your purpose. Use the profile update flow to provide a clear, accurate description of what your organization does and who it serves.
Adding Contact Information and Social Media Links
Keep your contact information current so members can reach you through multiple channels. Add your website, email address, phone number, and social media profiles to your organization profile. When members ask how to contact you, the bot will surface this information automatically.
How Your Profile Powers Bot Responses
Everything you add to your organization profile is used by the AI to answer member questions. The bot blends your profile data with your knowledge base documents to give complete, contextually accurate responses. The more complete your profile, the more confidently and accurately the bot represents you.
Frequently Asked Questions
How often should I update my organization profile?
Review your profile at least once a quarter, or whenever major details change — new leadership, updated contact info, mission refinements, or new social media accounts. Keeping it current ensures your bot always reflects your organization accurately.
Can multiple admins update the organization profile?
Yes. Any admin who has access to the Tetrux admin bot for your organization can view and update the profile. Changes take effect immediately and are reflected in member-facing bot responses right away.
What is the difference between the organization profile and the knowledge base?
The organization profile holds structured core data: name, mission, contact info, social links. The knowledge base holds unstructured content: documents, FAQs, policies, event details. Both feed the AI, but the profile is for your identity and the knowledge base is for your content.
A complete organization profile means a smarter, more authentic bot. Start your free 14-day trial at tetrux.com.
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